Hello, I am Aris!
"Result-oriented customer experience professional in banking industry. Proven track-record in delivering delightful and pleasurable digital banking experience, new customer acquisition and maintaining existing customers by advising proper banking products and services for enhancing corporate franchise values with a keen interest in the fields of marketing, finance, and human capital and excited to embark on diverse challenges and wide career opportunities in leadership"
Professional Experience
PermataBank
Dec 2021 - PresentCustomer Experience Officer
Performed 300% in annual growth of service excellence and customer complaint resolutions.
Achieved 387% digital penetration growth (new customer acquistion, mobile-banking registration, active user transaction, Single Investor ID registration, and banking and insurance product distribution).
Maintained 0% of Operational Negligence.
Performed top 10% of bancassurance achiever in Jakarta, Banten, and West Sumatera Region.
BantenBank
June - December 2021Corporate Secretary Administrative Affairs
Developed and Implemented comprehensive tool to support all assisting Board of Directors activities “MAMBA (Manajemen Administrasi Berbasis Awan) Mini Site”.
Performed financial budgeting and controlling for 4 Board of Director Support Officers and 3 Protocol Officers under Corporate Secretary Division and prepared financial reporting to be presented to OJK.
Records, maintained, and continuously improve processes of board meetings documentation by collaboration with 14 different Divisions.
Performed note-taking during board meetings to accurately reflect discussions and decisions made.
Collaborated with other departments and stakeholders to ensure that all necessary information is provided and understood
May - June 2021Protocol Officer
Assisting the Board of Directors
Arrange a meeting with internal and external parties
Social media content strategies for President Director
March 2020 - May 2021Personal Banker
Create and implement a monthly work plan for potential customer search based on predetermined targets.
Carry out cross-selling of products and services.
Handling and following up on customer complaints.
Bank Central Asia
Oct 2016 - Oct 2019Financial Service Officer - Bakti BCA INTERNSHIP PROGRAM
Handled daily financial transactions such as deposits, withdrawals, transfers, check-cashing, inward-outward remittances, foreign currencies transactions.
Delivered delightful experience to customer by providing fast and accurate in numerous transaction, with smart solutions to achieve excellent customer satisfaction and offered best banking services and products such as Insurance, Credit Card, Automotive and House Financing.
Conducted and collaborated with team members to construct and implement KAIZEN method to simplified the processes and cost reduction in daily operations.
Education
Graduate Degree
Telkom UniversityMaster of Business Administration (MBA) in Strategic Leadership
Executive Class
2023 - Present
Bachelor Degree
Primagraha UniversityBachelor Degree
Primagraha University
Bachelor of Economics (SE) in Human Capital Management
GPA 3.61
2016 - 2020
Core Competencies
Spoken and Written in English (Certified The EF Standard English Test (EF SET) scored C2 Proficient according to the Common European Framework of Reference and Telkom University English Proficiency Test).
Ikatan Bankir Indonesia Certified for Cash Management, Banking Transaction, and Foreign Exchange Transaction.
Asosiasi Asuransi Jiwa Indonesia Certified for Insurance Limited Distribution.
Asosiasi Asuransi Syariah Indonesia Certified for Sharia Insurance Limited Distribution.
Customer Acquisition, Excellent Customer Experience, Complaint Handling, and Banking Operations.
Fraud Risk Awareness and Customer Due Diligent and Anti Money Laundering.
Knowledgeable in Capital Market Products and Derivatives.
Project Management and Administration Utilities: Google Workspace, Microsoft Office, Microsoft Power BI, Trello, Meistertask, and Notion.
Basic IT Help Desk including operating system installation and troubleshooting also peripherals set-up and basic maintenance.
Fundamental Recruitment, Selection, Payroll, and welfare Administration and Processing.
Fundamental Compensation and Benefits Management and Fundamental Health, Safety, and Environment.
CorelDraw, Adobe Photoshop, Adobe Illustrator, ProShow Producer, Canva, Carrd, and other creative tools.
Personal and Corporate Branding or Promotion Materials such as logo, website creation, and content writing on Social Media such as LinkedIn, Instagram, and Medium.
Organization Experience
2021
BantenBankVice Excecutive of
Inside Banteners1. With Chief Excecutive, Assisted in strategic event and program planning such as Qurban for Everyone, Friday Barakah, BankBanten Creative Competition execution and collaboration with all banteners (BankBanten Employees) All over Indonesia.2. Initiated potential talent recruitment to be the ambassador of Inside Banteners.3. Collaborated with Marketing Communication Department to create monthly internal corporate magazine and Initiated and performed internal and external partership.Inside Banteners is an internal organization at BantenBank to support, engage, grow, and scale-up employees' talent in sport, art, spirituality and entrepreneurship.
Accomplishments
2023 - PermataBank
Excellent Performance Customer Experience Officer Awardee2020 - BantenBank
Selected internal recruitment for Board of Directors Support Officer2019 - Bank Central Asia
Favorite Customer Satisfaction and Banking Transaction Service Roleplay Awardee